It is the definite truth that an extensive railway infrastructure exists in Pakistan but it is not in working condition and with every passing day, situation is deteriorating. This paper primarily endeavors to present an option perspective on what is normally considered good and done with Pakistan Railways. This study was conducted in four railway stations of the provincial capitals of Pakistan i.e., Karachi. Lahore, Quetta and Peshawar. The field based, exploratory type of study uses quantitative method of research and weighted from data collection. The study emphasized exposed a lack of training on part of the Railway personnel and recommended that appropriate steps be taken to ameliorate said deficiency.