Abstract
The Reclamation and Probation Directorate (R&P) in Punjab, Pakistan under Home department is responsible for the vigilance and rehabilitation of the probationers. Probation officers (PO) in the organization are the arms for checking the probationers. The motive of the study is to investigate the factors that affect the performance of the PO and R&P services for probationers. The response from the respondents was collected using a questionnaire. A total number of 51 responses from POs from all over Punjab was collected by using a 6-point Likert scale. The tool used was the Smart PLS through which the results of the study were obtained and which reflected that the Efficiency of PO and Qualification and Competency of PO (QC) were important factors that positively affect the Rehabilitation of Offenders (RO). The QC mediates the relationship between the qualification of PO and RO. The study will help academia and policymakers to implement effectively PO rehabilitation practices and to eradicate malpractices and ensure provision of facilities, improve service delivery and their performance. The impact of human resource management indicators like qualification, efficiency, and facilities of PO’s, etc. were evaluated for the first time in this study. The study recommended formulating digitized R&P services by implementing the Offender’s Management System (OMS)